T5 II True Wireless ANC - One Earphone is Unresponsive or Draining Quickly
In certain circumstances, we have seen the T5 II True Wireless ANC become "unresponsive", and not emitting any LED when placed into the charging case or when removed from case.
In some cases, one earbud may be draining battery significantly faster than the other. While a small percentage discrepancy between earbuds is normal, if you are experiencing significant battery loss quickly, try the steps below.
Solution:
- Hold the power button on that earphone for 20 seconds.
- Place it back into the charging case
- Remove earphone from charging case
If your earphone is still experiencing any issues described above, please reach out to our support team for further assistance - How To Contact Us for Support
Comments
1 comment
What did work:
Cleaned contacts with QTip both bud and case. Still took several tries and a little added pressure to get #2 to respond again. But it's back up and running.
What happened prior step:
I caused this by pausing the set for conversation for an extended time (~2-3minutes)
when I unpaused, only #1 came back up.
tried unpairing to mobile (android) and replacing in case
Result: #2 unresponsive
Looked online for solution. Tried holding the button for timed 20 seconds and replacing in case.
Result: #2 unresponsive
Husband suggested clean contacts with eraser.
Result: eraser didn't reach the recessed contacts
Tried QTip with enough pressure to flatten the tip and after the manly push it regained life when replaced in case.
Paired to mobile successfully!
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