T5 II True Wireless ANC - One Earphone is Unresponsive or Draining Quickly
In certain circumstances, we have seen the T5 II True Wireless ANC become "unresponsive", and not emitting any LED when placed into the charging case or when removed from case.
In some cases, one earbud may be draining battery significantly faster than the other. While a small percentage discrepancy between earbuds is normal, if you are experiencing significant battery loss quickly, try the steps below.
- Hold the power button on that earphone for 20 seconds.
- Place it back into the charging case
- Remove earphone from charging case
If your earphone is still experiencing any issues described above, please reach out to our support team for further assistance - How To Contact Us for Support