The Fives - Firmware Recovery

This article is used to revert the Five's firmware back if there are issues after updating through the Klipsch Connect app or there is LED response, but no audio from any source.

What You Will Need:

• Internet access, to download the files
• A USB thumb drive, at least 1 GB in size, preferably no larger than 8GB, to hold the files.
  • These are also known as thumb drives and USB sticks
• About 20 minutes to perform the update

TIP: If you have issues getting the update to run, try a USB 2.0 drive instead of USB 3.0.

Step 1 – Properly Format the Flash Drive

You will first need to re-format your flash drive before The Fives can read from it. If you already know how to format a flash drive for FAT32, feel free to skip this step. If not, the instructions are below:

How to Format Your USB Drive to FAT32 - Windows

How To Format Your USB Drive to FAT32 - Mac

IMPORTANT: Use a flash drive that doesn’t hold any important information. This process will wipe the contents of the drive.

Step 2 - Download the Update

Once your flash drive is properly formatted, download the ".zip" file attached to this article. 

Step 3 - Extract the Files to Flash Drive

Extract all the files to the thumb drive. It is important that the files be the ONLY items on the thumb drive.

NOTE: They should not be placed in a folder, otherwise the speaker will not be able to read them. An example of this is below.

Windows/PC:

NOTE: Your drive letter/files may be different.

iOS/MacOS:

Once all files are on the Flash Drive, safely eject the drive from your computer.

Step 4 - Install the Update onto the Fives

Once the files have been extracted and copied, follow these steps to install the update:

1. Remove the power cord and all audio cables from your Fives speakers
2. Insert the flash drive into the USB port labeled “SERVICE” on the back of the Fives
3. Re-connect the power cord to your Fives
4. Wait about two minutes while the update applies. During the update each input will flash and cycle through updates
5. Upon completion of the firmware update, the input will return to previous input with a solid LED light
6. IMPORTANT: Remove the flash drive from the Fives and plug back in any audio cables.
7. The update is complete!