If your earphones are staying connected and powered on while in the case, then the case may be out of battery. If the case has a completely depleted battery, then it will not be able to turn the earphones off upon placing them in the case.
To turn them off manually:
- Press and hold the button on each earphone for 4 seconds while not playing music nor on a call. You will hear a tone and then two drumbeats to indicate it has powered off.
- With the earphones in the case, plug the case in to charge it using the included charge cable
Please also note that some of the large-sized eartips may cause the earphone to sit awkwardly in the case and prevent making a full connection with the charging pins. Ensure the earphone is sitting securely in the charging port of the case if using large-sized eartips.