Please see below for step by step instructions on how to reset your earphones back to factory default settings.
- Long press the left, or right, earphone for 8 seconds while powered on and out of the case
- Once done successfully, you will hear a voice prompt advise "earphones are reset" in both earphones
- Note: You will have to forget the earphones from your device’s Bluetooth history and pair to the earphones again after completing this step
- Place the earphones back in the case
- Earphones have now been fully reset and are ready to pair to your device
For assistance on connecting the Left earphone to the Right earphone, please see our article - T5 True Wireless - Syncing the Left Earphone to the Right