T5 II True Wireless (Sport) - Earphone Not Charging

Earbud not charging?

One earphone seemingly dead?

No LED response from the earbud?

If one or both of your earbuds are not charging, there are a couple of things to initially try:

First, clean your earbuds and case - True Wireless - Cleaning Earbuds and Case

FOR T5 II TRUE WIRELESS SPORT EDITION:

• Try removing the optional ear-wings from the earphone itself. Sometimes the ear-wings can cause the earphone to sit awkwardly in the case and prevent the earphones from charging. If the device still does not make a solid connection, try removing the ear tips as well.

              EARWING ATTACHED                                                              EARWING REMOVED

FOR ALL T5 II TRUE WIRELESS (ANC excluded)

• Try removing the earbuds from the charging case for 24-48hrs to fully discharge the battery. Sometimes, even if an earbud is not responding, it may have some charge left inside. 

If you are still experiencing the issue, try a factory reset - T5 II True Wireless Sport - Factory Reset

You can also attempt a re-sync between the left and right earphones - T5 II True Wireless Sport - Syncing the Earphones