KC5 II True Wireless - Factory Reset

Please see below for step by step instructions on how to reset your earphones back to factory default settings

1. Long press both earphones for 8 seconds while out of the case
2. Once done successfully, you will hear a voice prompt advise "earphones are reset" in both earphones
   
   • Please note: You will have to forget the earphones from your device’s Bluetooth history and pair to the earphones again after completing this step
3. Place the earphones back in the case
4. Earphones have now been fully reset and are ready to pair to your device

For assistance on pairing the earphones to your device, please see our article - KC5 II True Wireless - Pairing