You can now gather and provide the firmware version of your ProMedia 2.1 Lumina system in three ways.

Finding Firmware Version via button press method:

Please long press both the Volume Down (left) and Multifunction (middle) buttons, located on top of the right satellite speaker for 15 full seconds (counted 'one-one thousand').  You'll then hear a voice which audibly alerts you to the speakers' current firmware version, (i.e. "1.0.3" for firmware version 1.0.3).

                           or

Finding Firmware Version in the Klipsch Control App:

To send this information directly to Klipsch through the Control app -- first, you will need to download the Klipsch Control app:  Klipsch Control - Getting Started With the App (Download and Installation)

Once Klipsch Control is downloaded and updated, follow the instructions within the app to set up your product if you have not already. After your ProMedia 2.1 Lumina system has been set up within the app, follow the instructions below to gather firmware information for Klipsch Product Support. 

Begin by opening the Klipsch Control App and connecting to your desired product. Once connected, the app should direct you to the home screen shown below.  NOTE: The images below show the ProMedia 2.1 Lumina system, however, this process is the same for all Klipsch models compatible with the Klipsch Control App.

Begin by tapping the Control icon to open the Settings Menu shown below (circled in red).

On the top tab, select Settings

Scroll all the way down on the Settings page until you see Product Information at the bottom.

On the bottom of the screen, under "Product Information" - you will see "Firmware Version" and a number to the right of this, "1.0.1".  This will provide you with the current firmware version of your product.  You can then provide the number you see in your app to Product Support, or save for your own reference.

In this case, the ProMedia Lumina's firmware version is 1.0.1.  Note that the Firmware Version number shown in your app may differ from this.

                           or

Finding Firmware Version in the Klipsch Connect Plus App:

To send this information directly to Klipsch through the Connect Plus app -- first, you will need to download the Klipsch Connect Plus app on your smartphone.

Once the Klipsch Connect Plus app is downloaded and updated, follow the instructions within the app to set up your product if you have not already. After your ProMedia 2.1 Lumina system has been set up within the app, follow the instructions below to gather firmware information for Klipsch Product Support. 

Begin by opening the Klipsch Connect Plus app and connecting to your desired product. Once connected, the app should direct you to the home screen shown below.  NOTE: The images below show the ProMedia 2.1 Lumina system, however, this process is the same for all Klipsch models compatible with the Klipsch Control App.

Begin by tapping the product you're wanting firmware information from (highlighted in red below).

Once the product is selected and you've opened up the product's main page, scroll all the way down to "Settings" (seen below).

Tap on "Settings" then on the Settings page, tap on "Product Information" (highlighted below).

Tap on "Product Information", which will then display your product's info (including firmware versions - highlighted below).

This will provide you with the current firmware version of your product.  You can then provide the number you see in your app to Product Support, or save for your own reference.  You can also send this information to Product Support (if requested, as highlighted above).

In this case, the ProMedia Lumina's firmware version is 1.0.3.  Note that the Firmware Version number shown in your app may differ from this.