You can now send diagnostic information directly to Klipsch Product Support through the Klipsch Connect Plus app.  This information includes your product's model number, serial number, firmware versions, and MAC address so our support agents can better assist you.  

First, you will need to download the Klipsch Connect Plus app:

If you already have the Klipsch Connect Plus app downloaded, please ensure that you are running the latest version, which is 2.2.2 or greater. To view which version of the app you are running - open the app and, from the product home screen, tap the three lines located in the upper left hand corner. You will then see the app version listed at the bottom of the tab, i.e. "Version: 2.2.2".

Once Klipsch Connect Plus is downloaded and updated, follow the instructions within the app to set up your product if you have not already. After your product has been set up within the app, follow the instructions below to send your products diagnostics to Klipsch Product Support. 

How to Send Diagnostics to Product Support

1. Begin by opening the Klipsch Connect Plus App and connecting to your desired product. Once connected, the app should direct you to the product menu screen shown below.  NOTE: The images below show the Flexus Core 200 soundbar model, however, this process is the same for all Klipsch models compatible with the Klipsch Connect Plus App.

2. Scroll to the bottom of the product's main page to select the "Settings" tab (highlighted below):

3. Tap on "Settings" to enter the Settings menu, then scroll down and tap on the "Product Information" tab at the bottom (highlighted below):

4. Scroll down to the bottom of the Product Information screen and tap the "Send to Customer Support" button (highlighted below):

After tapping the "Send to Customer Support" button, a popup message will display (shown below).  The message provides you with a unique code to share with the Product Support Agent you are currently working with.  IMPORTANT: Make sure to note this 6-digit code to share with the support agent.

5. Tap "OK" on this message (above).  Your default email app should now automatically open, and a prepared email (addressed to support@klipsch.com) should appear on the screen.  The diagnostics will be automatically included within this email.  

6. Within your email app, send the email message to Klipsch Product Support.  NOTE: If you have not yet spoken with a product support agent, but are sending diagnostics anyway - please add a brief synopsis in your email of the issues you are experiencing, so our agents can better help you.

Once the email has been sent, share the 6-digit unique code you were given with the product support agent you are working with so they can locate your diagnostic information.   If you have any problems sending this message, please reach out to Klipsch product Support for direct assistance - How To Contact Us for Support