T5 II True Wireless ANC - One Earphone is Unresponsive or Stuck
In certain circumstances, we have seen the T5 II True Wireless ANC become "unresponsive", and not emitting any LED when placed into the charging case or when removed from case.
- Hold the power button on that earphone for 20 seconds.
- Place it back into the charging case
- Remove earphone from charging case
If your earphone still will not respond or is not emitting any LED's, please reach out to our support team for further assistance - How To Contact Us for Support