Please see below for step by step instructions on how to reset your earphones back to factory default settings
- Press and hold the button on the left or right earphone for 8 seconds
- You will first hear a tone, continue holding until you hear the voice prompt advise "earphones are reset"
- Note: You will have to forget the earphones from your device’s Bluetooth history and pair to the earphones again after completing this step
- Place the earphones back in the case
- Earphones have now been fully reset and are ready to pair to your device
For assistance on pairing the earphones to your device, please see our article - T5 II True Wireless Sport - Pairing